Is Docusign down?
Docusign status · SaaS · checked (0s ago)
Also searched as DocuSign, DocuSign eSignature.
We could not reach Docusign's status feed, so its current state is unconfirmed.
According to Docusign's official status page, Docusign was reporting “Status API unreachable (Unexpected token '<', "<!DOCTYPE "... is not valid JSON)” when isuptime last checked at .
What to do while Docusign is down
isuptime cannot fix Docusign, and neither can you. These are the things that are actually worth doing until it comes back.
- Read what Docusign has actually published. Their incident notes say which components are affected and usually carry an estimate, which is more than any third party can tell you. Docusign's status page
- Stop retrying in a loop. If your code calls Docusign, back off exponentially and cap the retries. A retry storm from every client at once is a large part of why outages take as long to clear as they do, and it will exhaust your own quota before the service returns.
- Get told when it clears, instead of refreshing. The bell in the header sets up a browser notification, or a Discord, Slack or Telegram webhook, for the moment Docusign's status changes.
Is Docusign down for you right now?
Everything above is read from Docusign's own status feed. This is what other visitors are saying in the last 24 hours — useful when the feed is green and you are still stuck, and never used to change the status above.
Nobody has reported Docusign in the last 24 hours. Yours would be the first.
Reports are anonymous counts and are kept for 24 hours, then deleted. No account, no message, nothing stored about who reported. One report per service per hour, changeable until the hour is out.
What Docusign is
Docusign handles electronic signature and agreement workflows — sending documents for signature, tracking them and storing the completed envelopes — often embedded into other systems through its API.
What Docusign's status feed covers
The status page separates the web application from the API and from the signing experience recipients see, and it reports per environment and region. The demo environment is separate from production, which is worth checking before assuming an outage — a failing integration test may be pointed at a sandbox that is down while production is fine.
isuptime reads this feed on a schedule and reports what it says — how that works, in detail.
Other services reporting problems right now
10 other services isuptime tracks were also reporting a problem as of the same check, 0s ago. They are checked on one schedule, so the timing is comparable — but overlapping in time does not mean they share a cause.
CloudflarePartial System Outage- Razorpay1 of 7 services down: Payments API
- ElasticPartial System Outage
GrafanaMinor Service Outage- PlayStation NetworkPlayStation Store affected in Russia
- SalesforceDegraded Performance: 1 active incident
- ScalewayPartially Degraded Service
- SnowflakePartially Degraded Service
Docusign response time trend
Each point is one check of Docusign's status endpoint.
Docusign outage history
Every incident Docusign has published in the last 12 months.
Docusign has not published a single incident in the last 12 months. That is a statement about Docusign's posting habits as much as its reliability — a status page only records what its owner decides to record.
Docusign status — frequently asked
- Is Docusign down right now?
- We could not reach Docusign's status feed, so its current state is unconfirmed. Checked (0s ago).
- What is Docusign's status right now?
- Docusign is reporting “Status API unreachable (Unexpected token '<', "<!DOCTYPE "... is not valid JSON)” on its official status page — Unknown — as of . isuptime reads this from Docusign's own published feed and does not test Docusign independently.
- What is Docusign's uptime?
- isuptime does not measure Docusign's uptime directly — it reads Docusign's own published status feed. isuptime does not have 30 days of history for Docusign yet.
- Is it just me, or is Docusign down for everyone?
- Docusign is reporting a problem on its own status page, so this is affecting other users too, not just you.
Docusign says operational but it is not working for me
An envelope that has not arrived is usually email delivery to the recipient rather than Docusign — check spam and any corporate filtering. Expired envelopes void themselves on a schedule set when they were sent. API integrations failing after months are frequently an expired JWT consent grant or a rotated integration key, both of which return authentication errors that read as an outage.
