Dreamforce 2026: what Salesforce announced for Agentforce and Slack

Dreamforce 2026 ran from 15 to 17 September in San Francisco. Salesforce later summed up the week as "21 things we announced". Almost all of them are about Agentforce, its AI agent platform, and about Slack as the place where people work with those agents.

Below are the launches that matter most, grouped by theme, with the availability Salesforce gave for each. A lot of this is still in pilot or beta, so the status column matters as much as the feature.

The headline launches

Koa, Salesforce's own reasoning model

Koa was announced on 15 September. Salesforce says it was trained on synthetic data drawn from 27 years of CRM deployments across more than 14 industries. It is built for multi-step work such as qualifying opportunities and resolving cases, and customer data stays inside Salesforce's trust boundary. Salesforce claims that on its own CRM benchmark Koa "matches or exceeds leading model performance on CRM actions with three times fewer errors". That is a vendor benchmark, not an independent one.

Koa runs alongside third-party models rather than replacing them. On 26 August Salesforce and Anthropic announced Claudeforce, which puts Claude inside Agentforce and puts Salesforce inside Claude through a plugin with 37 prebuilt sales skills. At Dreamforce, Salesforce grouped Claudeforce (beta), Slackforce and Coworker under a new umbrella name, AIforce.

Fin arrives as a job-ready agent

One of the job-ready agents is Fin, the customer-service agent from the company formerly called Intercom. Salesforce completed that acquisition on 10 September, five days before Dreamforce opened. Fin is now part of the Agentforce line-up, and Fin's existing customers keep using it as before. Intercom's status is monitored separately.

Slackforce: Slack as the front end

Slack published its own Dreamforce announcements on 15 September. Here is what is live and what is not, according to Slack:

• Slackbot in Salesforce Lightning Experience: a Slackbot chat panel next to CRM records. Available now.
• Slackforce Surfaces: ask Slackbot for a dashboard, report or deck, and it builds a live, interactive view in Slack that stays connected to the source data. Available now.
• Big Mode: a full-screen workspace in Slack for longer AI tasks. Live.
• Slack Code: dedicated channels where teams and agents work on code together. Available now.
• Slackbot in channels: tag Slackbot into a channel for team-wide AI help. Early pilot.
• Two-way voice and video generation: coming in autumn 2026.
• Slack Frontline: a mobile-first experience for non-desk workers. In preview.

Salesforce's Dreamforce summary lists Slackforce as reaching general availability in October. Combined with the Claudeforce news that Claude is now Slack's default AI model, Slack is becoming the main front end for Salesforce's AI rather than just a chat app that sits next to the CRM.

The reliability angle

Several launches are about keeping agents healthy in production, which matters more as they take real actions:

• Agent Health Monitoring (GA): "always-on metrics and alerts" across production agents, watching error rates, latency spikes and other reliability signals. Salesforce says it has 16+ built-in metrics.
• Voice Observability (GA): monitors the audio quality of voice-agent sessions.
• Voice and conversation testing (beta) and A/B experimentation (beta, October): ways to test agent changes before they reach every customer.

These tools watch agents inside Salesforce. They cannot help if the platform itself is unreachable, and that happened during the conference. On 16 September, the second day of Dreamforce, a global outage tied to an internal login service disrupted access across instances in every region.

What it means for customers

• Read the status labels. Plenty of what was demoed is pilot or beta. Plan around the GA dates Salesforce has given (October and November for several items, winter 2026 for Koa) and expect them to move.
• More dependencies, more places to fail. An agent workflow can now touch Salesforce core, Slack, Data 360 and an outside model provider such as Anthropic. When something breaks, check Salesforce, Slack and Claude together before assuming the fault is in your own configuration.
• Budget for testing. Long-horizon agents that run for weeks and agents that take actions on records make regression testing and monitoring part of the job, not an optional extra.

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Sources

• 21 Things We Announced at Dreamforce 2026 (Salesforce)
• Announcing Koa: Salesforce's first CRM reasoning model, built on NVIDIA Nemotron (Salesforce)
• Dreamforce 2026 media resources (Salesforce)
• Salesforce and Anthropic Announce Claudeforce (Salesforce)
• Slack: the front door to the agentic enterprise (Slack)
• Salesforce Completes Acquisition of Fin (Salesforce)
• Salesforce unveils 'Slackforce Surfaces' at Dreamforce '26 (Salesforce Ben)